My Operator IVR & Telephony Office and Business Software
MyOperator
Product Features:-
- Analytical reports: Analyse the details of the calls on your toll-free number. Get reports of your business call traffic using SMS and emails. Instant response: Make yourself available 24*7 for your all customers by setting up an IVR. Build a strong customer relationship by being approachable whenever they require. Web Access: Manage your calls real time and view the ongoing calls on your panel. Create and save notes of customer interaction and refer to them for future conversation. Multi-Agent login: Allow active users to login to your MyOperator account(s) using web or mobile app Dashboard: View call data of ongoing customer calls Add notes: Add important notes while having a real-time conversation with the customers Call Tracking: Get a single business number for your business and track all the calls on that number and get a detailed analysis of your business call volume. Block callers: With this feature, you can block unwanted callers Callers’ location: Trace the callers’ location just by tracking their number Call Recording: Record the customer calls that you receive on your virtual number. Refer to those recordings whenever required and understand customer preferences. Map Departments: Select multiple departments for your users to receive customer calls Professional IVR: Project a big brand image to your customer and stay available 24x7 Welcome message: Greet callers with a professional voice along with your brand name Voicemail facility: Allow customers to record their queries when you are unable to attend their calls Sticky Agent: Give a personalized feel to a caller when he calls, by making him speak to the same agent repeatedly. Live Call Transfer: Transfer any ongoing call within the company without disconnecting API Integration: Integrate your existing CRM with MyOperator
About the Company Established in the year 2013, MyOperator is a call management system on the cloud, which helps SMBs and bigger enterprises, manage their calls without any hardware or software installation. Based out of Delhi, the core strength of the company lies in its robust technology architecture that makes it an easy to use product. The idea is to envision a world where businesses are able to manage, track and record their business calls.
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